Frequently Asked Questions (FAQ)

How do I place an order?
Choose your desired product, click “Add to Cart” or “Buy Now,” and complete your payment using our secure checkout.

Do you have a physical store?
No, we operate exclusively online.

Do you ship internationally?
Yes, we ship to most English-speaking countries as well as many others. Available shipping options will appear during checkout based on your address.

How long does delivery take?

• Processing: 1 to 3 business days after payment confirmation.

• Estimated delivery: 5 to 12 business days depending on your location and carrier.
  A tracking code will be emailed once your order is shipped.

What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. On some devices, Apple Pay and Google Pay are also available.

Can I pay in cash or upon delivery?
Currently, no. All payments are made online using the methods above.

Can I change my order or shipping address?
Orders can only be modified or canceled before processing. If you need to update your address or items, contact us as soon as possible at support@capimart.com. Once the order is shipped, no changes can be made.

Can I add more items to my order?
Due to logistics, we cannot add items to an existing order. To purchase more products, please place a new order.

Where do the products come from?
We work with logistics centers in several countries (USA, Europe, and Asia) and ship from the most efficient warehouse depending on your location and product availability.

I only received part of my order — is that normal?
Yes. If your order includes products from different warehouses, they may arrive in separate packages. You will receive individual tracking codes for each shipment.

What is your return and exchange policy?
You have 7 days after delivery to return products for any reason and 30 days for manufacturing defects. Items must be unused and in their original packaging. Once inspected, we will issue a refund to the original payment method. Shipping costs are non-refundable if the delivered item is correct. To start the process, email contact@capimartshop.com.

My delivery is delayed — what should I do?
Check your tracking status. If the estimated 5–12 business days have passed, contact us and we’ll investigate with the carrier.

Need more help?
Our team is always ready to assist you. Contact us at contact@capimartshop.com with your order number and the purchaser’s full name.